6 Types of Chatbots: Which is Right for Your Business?

An eCommerce chatbot would look completely different from one for Banking. Chatbots’ appearances and activities are similar to how humans contrast in personality and talents. Here are 6 types of chatbots.

This blog will discuss the various types of AI chatbots and the different types of business chatbots. We’ll also be discussing their applications and functionalities. This will help you understand the different types of chatbots and which one would work best for your business.

Here are the types of chatbots

1. Menu/button-based chatbots

The most basic chatbot type currently available on the market is the menu/button-based chatbots. These chatbots can be described as glorified decision tree hierarchies that are presented to users in the form of buttons. These chatbots are similar to automated phone menus that we use almost every day. They require users to make multiple selections in order to find the answer.

These chatbots can answer FAQs, which make up 80% of support questions. However, they are not able to handle more complex scenarios where there are too many variables and too much knowledge to be able to predict how users will get specific answers. It takes the longest for chatbots that are menu- or button-based to reach the desired value.

Originally publish on The Tech Trend