How to Contact Snapchat Support: Explained 3 Ways to Connect with Snapchat Team
Are you having issues with Snapchat that you can’t fix yourself? Need help getting back into a locked Snapchat account? If so, you may need to contact Snapchat Support.
There are three main ways to reach the Snapchat Support team — through the Snapchat app, the Snapchat website, or Twitter. Snapchat does not provide official any email address or phone number to contact. But in this article, we will explain the simple steps to contact Snapchat Support to get help with your Snapchat problems.
Method 1
Reaching Out to Snapchat Support using Snapchat App
If you are still able to log into your Snapchat account, the quickest way to contact Snapchat Support is directly within the iOS or Android app. Here are step-by-step instructions:
- Open the Snapchat app and tap on your profile icon or Bitmoji in the top left corner.
- from your profile screen, tap on the Settings gear icon in the top right corner.
- Scroll down on the Settings page until you see the Support section. Tap on “Support” and then tap on “I Need Help”.
- Scroll down and this will bring you to the Contact Us section. Tap on “Contact Us”.
- Select the category that best describes the issue you are having. You may need to choose a specific sub-category as well.
- Carefully review the recommended troubleshooting steps for your selected issue category. Try these fixes first.
- If the suggested solutions do not resolve your problem, scroll to the bottom and tap “Yes” if to need help with something else.
Note: This above options isn’t shown for every issue.
- Enter your Snapchat username, registered email, mobile number, and detailed information about the issue.
- Tap “Send” to submit the help request directly to Snapchat’s Support team.
You should receive a response from a Snapchat Support representative via email within 1–3 business days. Using the in-app contact form is best for fast help if you can access your account.
Originally Published on The Tech Trend
