RMM solutions are software that enables Managed IT Services Providers (MSPs), to remotely manage and proactively manage endpoints, networks, and computers of customers. Thanks to the RMM tools, MSPs are able to deploy updates and patches, configure and install software, and diagnose and solve problems remotely.
RMM stands for Remote Monitoring and Management Solutions, also known as network management, and remote monitoring software.
How an RMM is Deployed
RMM software solutions can be deployed via an agent, a small-sized software component that is installed on various devices within a network. This software component is used to deploy RMM software solutions, including workstations, PCs, servers, and mobiles.
These agents are used by MSPs to obtain remote monitoring capability. Client devices send information to the MSP. This information is machine status and machine health, which allows the MSP to gain insight into client networks.
The best RMM tools monitor devices and send information back to the MSP. They also act proactive, detecting potential issues and taking action when necessary. When they spot a problem, agents can create service tickets automatically.
These tickets can be classified according to their severity and type. This classification allows the MSP to allocate its technical resources in a way that is most efficient for problem resolution.
Top Remote Monitoring and Management (RMM) Tools
SuperOps.ai offers the only truly integrated PSA-RMM platform. It includes tools that can be used to manage modern MSP requirements, such as IT documentation and project management. SuperOps.ai’s RMM (Remote Monitoring and Management) allows you to manage client assets and address issues quickly. You can monitor assets in real-time, dig deep to find granular information about assets, and resolve any issues efficiently.
SuperOps.ai is powered by the goodness of AI, and intelligent automation, and packed with all the features a modern MSP requires, including easy ticketing and flexible contract management, proactive and proactive endpoint management, and remote access.
You can no longer switch between five different tools for managing your IT operations.
Originally Published on The Tech Trend